Privacy Policy

This Privacy Policy explains how NexusVault ("we", "us") collects, uses, shares, and protects your personal information when you use our website and services.

1. Information We Collect

• Account information — name, email address, phone number, username, and password (stored as a salted hash, never in plain text).
• Identity verification (KYC) data — government-issued ID documents, photographs, and related details you submit for verification (required before investing: No).
• Financial activity — deposits, withdrawals, investments, transfers, referral commissions, and wallet balances on the Platform.
• Security & device data — IP addresses, device fingerprints, login timestamps, and browser information, used for fraud prevention, duplicate-account detection, and account security.
• Communications — support tickets, in-app chat messages, and notification preferences.

2. How We Use Your Information

• to provide, operate, and improve the Platform;
• to verify your identity and comply with anti-money-laundering obligations (see our AML / KYC Policy);
• to process deposits, investments, withdrawals, and commissions;
• to secure accounts — including two-factor authentication (No available), login alerts, and fraud monitoring;
• to send service notifications and, with your consent, marketing communications;
• to comply with legal obligations and enforce our Terms & Conditions.

3. How We Share Information

We do not sell your personal information. We share it only with:

• service providers who help us operate the Platform (hosting, error monitoring, communications), bound by confidentiality obligations;
• law enforcement, regulators, or courts where required by applicable law;
• professional advisers in connection with security incidents, disputes, or corporate transactions.

4. Data Security

We protect your data with industry-standard measures including encryption in transit, hashed credentials, role-based access controls, audit logging of administrative actions, and network-level protections. No system is 100% secure — please use a strong unique password and enable two-factor authentication.

5. Data Retention

We retain account and transaction records for as long as your account is active and afterwards as required for legal, accounting, and compliance purposes. KYC records are retained for the period required by applicable anti-money-laundering regulations.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. Contact support to exercise these rights; we may need to verify your identity first. Some records (for example KYC and transaction history) must be retained by law even after account closure.

7. Cookies

We use a small set of cookies and browser storage for authentication, preferences, and analytics. See our Cookie Policy for the full list and your choices.

8. Children

The Platform is not directed at anyone under 18, and we do not knowingly collect information from minors. If you believe a minor has created an account, contact support and we will remove it.

9. Changes to This Policy

We may update this Policy from time to time. Material changes will be announced on the Platform before they take effect.

10. Contact

For privacy questions or requests, contact our support team through the in-app support chat or the support section of your dashboard.